Refund & Cancellation Policy

Scope

This policy applies to all services provided by [Your Centre Name] including:

• Preschool programmes
• Daycare services
• Activity classes (e.g., arts, dance, music)
• Sport classes

Any registration, admission, tuition, subscription or service fee paid is subject to the terms below.

Non-refundable fees

• Registration/admission/enrolment/onboarding fee: non-refundable once paid.
• Any one-time material, kit, uniform, or administrative charges already incurred: non-refundable once issued or purchased.
• Services already delivered/attended: No refund or credit for past sessions.

Refundable / Partial Refund Situations

• If a programme has not yet started, and cancellation is requested in writing 2 days before start, tuition (less registration/admission fee) may be refunded.
• If the centre cancels a class or programme entirely, a full refund or equivalent alternative will be offered.
• In case of illness, relocation, or medical reason, prorated refund/credit may be given with documentation — only if the Membership Fee has been paid.
• For advance payments (semester/term/year), unused portions may be refunded/credited if withdrawal is requested in writing and notice period is followed.

Withdrawal / Cancellation by Parent / Guardian

• No refund for sessions already delivered.
• A minimum written notice (e.g., 30 days) is required for any refund/credit on future unused sessions.
• If notice is given after billing cycle start, next billing cycle will be charged in full; refund applies from next cycle.
• Absences (illness/leave) are non-refundable unless approved under exceptional circumstances.

Cancellation by Centre / Service Interruption

• If classes are cancelled by the centre (not force-majeure), full refund or alternate class will be provided.
• In unavoidable closures (natural disaster, govt order), refund may not be possible; credits/adjustments may be offered.

Method & Timeline for Refunds

• Refund requests must be submitted in writing (email or in-person) with child’s details and reason.
• Once approved, refunds will be processed within 15–30 business days via the original payment mode.
• Outstanding dues will be adjusted before refund.
• Any bank/transaction charges will be borne by the payer.

Credits & Transfers

• Credits may be offered in lieu of refunds for future classes/programmes.
• Transfers between services require centre approval.
• Unused credits expire after 12 months unless otherwise approved.

Policy Amendments

• The centre may amend this policy from time to time with notice to parents/guardians.
• The policy current at the time of enrolment governs unless superseded.

Special / Exceptional Circumstances

• Exceptions (e.g., medical emergencies, relocation) may be granted at the centre’s discretion, with documentation.
• The centre’s decision in such matters is final.

“By paying the registration/admission fee and enrolling your child in our programme, you accept and agree to the terms of this Refund & Cancellation Policy.”